This page covers all the frequently asked questions from our customers, both new and old. See the second section for information about migrating your old KENJI account to our new version!
Based on our growth guarantee (see next question), we'll refund you if you can't get KENJI working within 14 days of your subscription. If after 14 days your account hasn't grown organically, we'll honor a refund - no questions asked. We are confident it won't get to that though!
We guarantee that you'll see growth after the first 14 days. If your account doesn't start growing by then, we offer a full refund on your first month's subscription. If you purchased a longer subscription, we'll refund that. That's our guarantee.
Pro users grow up to 110% faster. We encourage users to subscribe to Pro if they're looking to get results quicker and automate optimizations of their account over time. Pro users also skip the ticket queue when it comes to getting support.
Not for our new version of KENJI! Our last update required you to download an app which you'd then install on your computer. We saw that most of our customers didn't want this, so we've set up a full web solution.
Unfortunately, no. As soon as you sign up to KENJI, our machines set up your Instagram account on one of our phones. This costs both time and money, which is why we offer a refund guarantee instead (see above).
Every account that's added to our system is put into warmup, which lasts 2 to 4 days. KENJI automates your browsing behavior in this period, so that your account doesn't get an action block later on. In the meantime, the app automatically optimizes your settings based on your account data.
No worries! We'll make sure to take good care of you. Get in touch with our customer success team to migrate from the older versions of KENJI to the newer versions. We will refund you a month's worth of subscription after you sign up to the new platform. If you paid for an annual plan, we'll refund you a prorated amount depending on how much time you had left. Thank you!