This page covers all the frequently asked questions from our customers, both new and old. See the second section for information about migrating your old KENJI account to our new version!
We'll honor refunds on a per-case basis - but we're confident it won't get to that! Please see our terms and conditions for more details.
You'll see growth after 14 days like 95% of our customers. If you're in the 5% it's likely your account was not properly configured during set up (wrong password is usually the culprit). Our support team will fix this with you so that you see great results!
Pro users grow up to 110% faster. We encourage users to subscribe to Pro if they're looking to get results quicker and automate optimizations of their account over time. Pro users also skip the ticket queue when it comes to getting support.
Not for our new version of KENJI! Our last update required you to download an app which you'd then install on your computer. We saw that most of our customers didn't want this, so we've set up a full web solution.
Unfortunately, no. As soon as you sign up to KENJI, our machines set up your Instagram account on one of our phones. This costs both time and money.
Every account that's added to our system is put into warmup, which lasts 2 to 4 days. KENJI automates your browsing behavior in this period, so that your account doesn't get an action block later on. In the meantime, the app automatically optimizes your settings based on your account data.
No worries! We'll make sure to take good care of you. Get in touch with our customer success team to migrate from the older versions of KENJI to the newer versions. We will refund you a month's worth of subscription after you sign up to the new platform. If you paid for an annual plan, we'll refund you a prorated amount depending on how much time you had left. Thank you!