Password & Data Storage
When using both thet legacy web application and the new downloadable application, we do not store your password to Instagram. Furthermore, your KENJI login password is securely encrypted. We will never sell any of your information to third parties.
Using our Services
Do not misuse our Services in any way or form. In example, do not try to interfere with our Services or attempt an access method other than through our dashboard. You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.
It is your sole responsibility to comply with Instagram rules and any legislation that you are subject to. Using our Services is deemed an own-risk basis, meaning you are responsible for any issues that you encounter with the Instagram platform.
When using our Services you agree that refund requests are processed at the sole discretion of KENJI. If you feel you are eligible for a refund, the decision is ultimately taken by KENJI. Refunds are processed in a reasonable manner. For example, if KENJI never worked for you because of an error, you will be refunded the full amount. If you are simply unhappy with your results, your request may be taken into consideration. KENJI reserves the right to honor or deny refund requests at its sole discretion.
Should the Customer request a refund due to account inactivity as caused by technical issues, the Company may issue a refund at its sole discretion. If the Company determines to grant a refund, the refund will be for a maximum period of 2 months. It is the responsibility of the Customer to ensure their account activity.
In the event of a refund request
If you believe you should be issued a refund, please reach out to our support team with full details of your request including the relevant Transaction ID. While we strive to be as fair as possible when reviewing a refund request, please keep in mind that refunds are usually provided only in extreme circumstances.
Refunds regarding annual subscriptions: Annual subscription refunds may be provided at the sole discretion of the company. Requests for an annual refund can be made only during the first 60 days of the subscription.
Refunds regarding migration: Refunds are granted at the sole discretion of the Company. KENJI offers an alternative service that is price matched with KENJI's legacy Samurai and Shogun plans. This service operates exactly as intended and as wholesomely as KENJI. Should you choose to migrate, a refund will be granted as soon as your account has successfully been moved to the other service. This refund process typically takes 7-14 days. Should you choose not to migrate to the new service, you may continue to use KENJI's legacy web app, or you can get in touch with support to migrate your subscription to the new KENJI app.
For refund requests or queries pertaining to the refund section of our Terms & Conditions, please contact Support to ensure you are eligible for a refund.
Privacy and copyright protection
KENJI's privacy policies explain how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that KENJI can use such data in accordance with our privacy policies.
Your content in our services
Some of our Services allow you to upload, submit, store, send or receive content. You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays yours.